AI and LLM: Where They Excel and Where They Don’t

April 28, 2023

As the world moves towards automation and artificial intelligence, businesses are always on the lookout for ways to leverage these technologies, streamline their operations, and increase efficiency. However, not every solution is a perfect fit for every business. In this article, we will discuss software solutions for which Artificial Intelligence (AI) and Large Language Models (LLM) may not yet be the best fit.

Customer Service

AI-managed chatbots and virtual assistants have become increasingly popular as of late, particularly in the customer service industry. However, there are still some limitations to their abilities. While chatbots are great for handling simple customer queries and requests, they are not always competent enough to handle complicated issues that require human involvement. In such cases, relying solely on AI-powered customer service may lead to dissatisfied customers and harm the brand’s reputation.

Imagine a situation where a customer has a complex issue with a product or service, and the chatbot cannot solve it. If the chatbot is not programmed to pass such issues on to a human agent, the customer may get frustrated and leave elsewhere. That’s why it’s so important to strike a balance between automating and involving human processes in the customer service field. By using AI-powered chatbots to gather and process simple queries along with the involvement of employees to resolve more complex issues, businesses will be able to provide the best customer experience possible.

Healthcare Industry

Artificial intelligence has shown great promise in the healthcare industry, particularly in medical diagnosis. AI algorithms can help identify potential health issues and even predict the likelihood of future health problems based on patient data. However, it’s important to note that AI cannot replace human doctors.

Of course, AI algorithms can process large amounts of data and analyze it faster than humans, identifying potential health problems much faster. Despite this, only human doctors can provide the necessary level of care and empathy, allowing patients to feel more comfortable discussing their symptoms and concerns with a human doctor who can reassure and answer any questions. In addition, a medical diagnosis often requires not only symptom identification but also the determination of prerequisites and underlying causes, which is impossible without the experience of a qualified doctor.

Keeping the right balance between AI and human-based expertise is crucial while delivering healthcare mobile and web development services. Beyond that, using AI algorithms as assistance to provide medical specialists with the appropriate tools and knowledge to analyze statistical data can help with making right and timely diagnoses and significantly improve the overall patient care.

Legal Contract Drafting

LLM has made significant strides in the legal industry, particularly in contract drafting. LLM algorithms can analyze large amounts of legal data, identify patterns, and even generate basic contracts. This can save lawyers a significant amount of time and improve the efficiency of legal operations.

However, it’s important to note that LLM is not yet capable of replacing human lawyers. While LLM algorithms can help draft basic contracts, they cannot replace the expertise of human lawyers when it comes to complex legal matters. For instance, LLM-based algorithms may not be able to identify the subtle nuances of legal language or the implications of specific contractual clauses.

Therefore, it’s important to have a balance between LLM and human expertise in the legal industry. By using LLM algorithms to assist lawyers in drafting contracts and providing human lawyers with the necessary tools and information, the legal industry can improve the efficiency of its operations while maintaining the highest levels of quality and accuracy.

Eugen Gofen
Business Analyst
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Creativity-Driven Fields

Industries such as advertising, art, and music require a significant amount of creativity, which AI and LLM are not yet capable of replicating. While AI algorithms can assist in tasks such as data analysis and trend forecasting, they cannot replace the human touch when it comes to creative tasks.

For example, in the advertising industry, creativity is critical to developing effective campaigns that resonate with target audiences. AI and LLM may be able to assist with data analysis and targeting, but they cannot replicate the creative process of developing unique and impactful ideas. Similarly, in the fashion industry, design is the cornerstone of success. While AI can assist with tasks like trend analysis and supply chain optimization, it cannot replace the artistry and creativity that goes into designing unique and appealing products.

Thus, AI and LLM are not yet equipped to handle the nuances and complexities of creativity-driven industries. These industries require a human touch that cannot be replicated by machines, and businesses should prioritize investing in human talent to drive innovation and success.


While AI-based solutions today demonstrate great progress and promise in various fields such as analytics or engineering, they may not yet be able to replace human experience and creativity in many industries where human participation is essential. In this article, we wanted to emphasize the importance of finding a balance between automation and human involvement, with a focus on using AI and LLM as tools to improve the level of quality and accuracy of the processes and operations performed.

Pavel Zubov
Digital Marketing Expert
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